National Clinical Services Accreditation (NCSA) Hub

Depending on the services you wish to provide, the accreditation process, and therefore your journey through the NCSA Hub, may differ. The graphic below gives an indication of possible accreditation routes, however your journey may require different steps.

On completion of mandatory Steps 1 and 2, the pathway choice is yours. Have a look through the hub to see what you need.

Remember to return to this homepage and use it as your base as you move through your courses.

Infographic showing the NCSA path to completion

Text version of NCSA path infographic

  1. Step 1 Complete the 9 mandatory generic skills and competencies
  2. Step 2 Complete the generic skills and competencies submission and NADEX
  3. Step 3 Complete Basic Life Support (if required) and submit accreditation
  4. Step 4 Complete the Clinical Community Pharmacy Services (CCPS) modules you wish to provide and submit the relevant forms
  5. Step 5 Complete the Discharge Medication Review service you wish to provide and submit the relevant submission forms.
  6. Step 6 Complete the Additional Clinical Pharmacy Services you wish to provide and submit the relevant submission forms
  7. Step 7 Undertake reaccreditation as required

Accreditation

Reaccreditation

CPD


Accreditation

On completion of all 9 courses in this step you will be able to submit your form to Shared services for accreditation. See step 2.

course 1
A document being reviewed by multiple people

Information Governance

  • 30 minutes
  • 70% pass mark
  • No reaccreditation
Start
course 2
Child with paint on her hands

Safeguarding Children and Young People Level 2

  • 1 hour
  • 70% pass mark
  • 3 yearly reaccreditation
Start
course 3
drawing of a head with multiple arrows coming out of it

Mental Capacity

  • 30-45 minutes
  • 70% pass mark
  • No reaccreditation
Start
course 4
Hands holding wrists in a circle

Foundations in Improvement (formerly “Improving Quality Together Bronze”)

  • 1-2 hours
  • 70% pass mark
  • No reaccreditation
Start
course 5
Patient in consultation with a healthcare professional at bedside

Patient Group Directions (PGD)

  • 1 hour
  • 70% pass mark
  • No reaccreditation
Start
course 6
Patient in consultation with a healthcare professional in clinic

Patient Centred Consultation

  • 2-3 hours
  • 60% pass mark (Video Critique)
  • 60% pass mark (Virtual Patient Assessment)
  • No reaccreditation
Start
course 7
colourful drawing of people of different race and ability

Equality Act

  • 30 minutes
  • 70% pass mark
  • No reaccreditation
Start
course 8
hands placed over a paper cut out of people holding hands

Safeguarding of Vulnerable Adults (SOVA) (formerly “POVA”)

  • 1 hour
  • 70% pass mark
  • No reaccreditation
Start
course 9
healthcare professional with elderly patient - both wearing masks

Making Every Contact Count (MECC)

  • 2-3 hours
  • 60% pass mark (Video Critique)
  • 60% pass mark (Virtual Patient Assessment)
  • No reaccreditation
Start

Submit your form to Shared services after completing the relevant courses for accreditation.

Please note: Annual Basic life support training and assessment is only required for certain services.

It is mandatory that you hold the Basic life support accreditation in order to provide the following clinical skills:

  • Vaccination services
  • Common Ailments / Sore Throat Service
  • Pharmacy independent prescribing services(PIPS)

The link to the basic life support course can be found below.
CPR being practiced on a CPR manikin

Basic Life Support

  • Mandatory e-Learning resource
  • Mandatory in-person assessment
  • Annual reaccreditation
Start

In order to provide any of the clinical services that are part of the Clinical Community Pharmacy Services(CCPS), Click on the relevant card to access the course and/or information required.

course 1
image showing condoms and contraeptive pills

Contraception Services

  • 2 hours
  • 70% pass mark
  • 3 yearly reaccreditation
Start
course 2
Red stethoscope and first aid kit

Emergency Medicines Supply

  • There is no training or accreditation for this service. Completion of Generic Skills and Competencies, and obtaining your Nadex ID, will allow you to deliver this service.
Image showing a black stethoscope and a red heart

Common Ailments Service

  • To provide this service, you must complete:
    • CAS - Management of Sore Throat (with valid BLS)
    • CAS - Management of Urinary Tract Infection
    • Then complete this Common Ailments Service course
course 1
woman with a sore throat clutching her throat

CAS - Management of Sore Throat

  • 1 hour
  • 70% pass mark (six scenario based assessments)
  • Mandatory e-Learning resource
  • Mandatory up to date Basic Life Support certification
  • 3 yearly reaccreditation
Start
course 2
Graphic of the bladder with an image of a woman as the background

CAS - Management of Urinary Tract Infection (UTI)

  • 1 hour
  • 70% pass mark (five scenario based assessments)
  • Mandatory e-Learning resource and vodcast
  • 3 yearly reaccreditation
Start

In order to provide the Discharge Medication Review Service, click on the relevant card to access the course. From here, you will be able to complete the eLearning and assessments if required, and submit form to Shared Services for accreditation.

course 1
healthcare professional showing a medicine to a patient in clinic

Discharge Medicine Review for Pharmacists

  • 3 yearly reaccreditation
Start
course 2
pharmacist next to a shelf of medicines

Discharge Medicine Review for Pharmacy Technicians

  • 70% pass mark
  • 3 yearly reaccreditation
Start

In order to provide additional clinical services, click on the relevant card to access the course. From here, you will be able to complete the eLearning and assessments, and submit forms to Shared Services for accreditation.

course 1
Person getting a flu vaccination on their arm

Seasonal Influenza Vaccination

Available August to March

  • 1 hour
  • Basic Life Support certificate
  • Mandatory e-Learning resource
  • Mandatory in-person assessment (dependent on experience)
  • Annual reaccreditation
Start
course 2
Crushed white tablets on a pastel orange background

Problematic Substance Misuse

  • 2 hours
  • 70% pass mark
  • 3 yearly reaccreditation
Start
course 3
Covid-19 Virus

Covid-19

  • To find out more about providing this service please contact your Local Health Board
course 4
Cigarettes next to lose tobacco with no spelt out on a black background

Help me Quit in Community Pharmacy

  • 1 hour
  • 70% pass mark
  • 3 yearly reaccreditation
Start
course 5
Paper cutout of the lungs placed on 2 hands on a pastel green background

Respiratory Medicines Adherence Review Service

  • 2-3 hours
  • 100% pass mark
  • 3 yearly reaccreditation
Start
course 6
hand taking box of tablets off a shelf

MAR Provision

  • 45-55 minutes
  • No reaccreditation
Start
course 7
hand holding a single syringe on a pnk background

Needle and Syringe Programme Level 1 - Supply

  • There are no training requirements for this course.
course 8
4 syrinces on a pastel blue background

Needle and Syringe Programme Level 2 - Supply and Proactive Advice

  • 1.5 hours
  • 70% pass mark
  • 3 yearly reaccreditation
Start
course 9
hand holding 3 syringes on a brown background

Needle and Syringe Programme Level 3 - Naloxone

  • 30 minutes
  • 70% pass mark
  • 3 yearly reaccreditation
Start
course 10
2 vials of blood next to test tubes of solutions made with blood samples

Blood Borne Viruses

  • 45-55 minutes
  • 70% pass mark
  • No reaccreditation
Start

Reaccreditation

Please be aware that reaccreditation is required for certain services only. Please take note of the reaccreditation timeframes to ensure you remain compliant.

Annual reaccreditation

To reaccredit for the following courses you are required to complete the annual refresher eLearning and relevant assessment. To access, click the course link below.

3 Yearly reaccreditation

To reaccredit for the following courses you are required to complete a 3 yearly declaration reaccreditation form which can be accessed via the course links below. The only exception is Safeguarding Children and Young People Level 2 which requires you to also recomplete the eLearning and assessment.

CPD

Research shows that a simple approach to CPD recording encourages reflective practice.

For revalidation you will need to complete four CPD entries a year, of which atleast two must be planned. You can use the questions below to create a CPD entry based on the Generic Skills and Competencies assessment.

You can find more information on revalidation on the Revalidation Framework booklet by the General Pharmaceutical Council.